This English translation is provided for reference only. The Japanese version is the authoritative text.
Issuer
NAIN Inc.
Prepaid payment instruments issued
· Zeeny Coin (used in the Zeeny Assistant app)
· Credits (used in the Zeeny Lives app)
Validity period
· Zeeny Coin: There is no expiration date. However, the Company may delete any account that has not been accessed for one year or longer without prior notice to the customer; in that case, unused Zeeny Coin will expire.
· Credits: No expiration date.
Maximum usable amount, etc.
There is no upper limit.
Inquiry desk
NAIN Inc.
Aoyama Marutake Bldg. 6F, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo
Where it can be used
Zeeny Coin can be used in the app provided by the Company that corresponds to the operating system of the device you are using.
Notes on use
As a general rule, Zeeny Coin and Credits are non-refundable. If you delete your account, any remaining Zeeny Coin and Credits will be forfeited. This does not apply, however, if the Company discontinues the service to which the relevant prepaid payment instrument relates (Zeeny Assistant or Zeeny Lives). In that case, the Company will refund the Zeeny Coin or Credits validly remaining at the time the refund is made, in an amount calculated in Japanese yen based on the per-unit price at the time of purchase. The per-unit amount may fluctuate due to exchange rates, economic conditions, and other factors. If you request a refund in a currency other than Japanese yen, or a remittance to a bank account outside Japan, you may be required to bear currency exchange fees, international remittance fees, and the like.
For other matters, please see the NAIN Terms of Service.
How to check your unused balance
· Zeeny Coin: in the Zeeny Assistant app under Settings > Coin.
· Credits: in the settings screen of the Zeeny Lives app.
Terms of Service
Please see the NAIN Terms of Service.
Method of preserving users' assets for prepaid payment instruments, and compensation policy
1. Method of preserving user assets
The unused balance of the prepaid payment instruments issued by the Company as of the base dates (March 31 and September 30 each year) does not exceed the statutory threshold (10 million yen) under the Payment Services Act; accordingly, the Company is not obligated to deposit an issuance guarantee deposit under the Act. If the balance exceeds the threshold, the Company will take the necessary measures in accordance with the law.
2. Policy on compensation for losses arising from fraudulent transactions
(1) Compensation policy for prepaid payment instruments issued by the Company
We respond in accordance with the terms of service and the laws and regulations applicable to each prepaid payment instrument.
Specifically, as follows.
The prepaid payment instruments you hold are recorded on the Company's servers together with your user ID and password, and you shall manage your user ID and password at your own responsibility.
The Company is not liable for any loss arising from your inadequate management of your user ID and password.
If a fraudulent transaction occurs or is likely to occur, the Company will promptly publish necessary information when, taking into account the nature of the fraudulent transaction and circumstances such as the amount and number of damages, the Company determines that it is necessary to prevent the spread of damage (secondary damage), that it is beneficial to avoid the occurrence of similar cases, or that the social impact is significant.
(2) Compensation policy for connected services
The Company is not liable for any loss arising from fraudulent transactions via various payment services provided by other companies (credit cards and other payment methods; hereinafter "connected services") that are linked with the prepaid payment instruments issued by the Company.
For compensation, please contact the provider of each connected service. However, this does not guarantee that the provider of each connected service will provide compensation.
The provider of each connected service is responsible for any disclosure of fraudulent transactions, including the determination of whether such disclosure is necessary.
[Revised on June 2, 2026 (added provisions on Credits)]